Category Archives: Communication

Receiving Feedback – Six Scary Words That Make Me Sweat by

“Would you be open to some feedback?” may be the six scariest words I know. It’s embarrassing to admit what a mess I can be about feedback. I teach this stuff. They’re just words, and so is the feedback that … Continue reading

What Mary Tyler Moore Taught Me About Work by

Anyone who knows me is aware that I am not presently a huge fan of television. But as a kid, I watched a lot of it! We used to make popcorn and sit on the floor, pajama-clad, mesmerized right in front … Continue reading

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Women Execs Explore Their “Balancing Act” by

“I think even the term ‘balancing act’ should invite us to do things differently. If we have to act at work, how can we be authentic?” This provocative inquiry from a participant caught me off guard and raised a very … Continue reading

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7 Mantras That Engage Followers by

The first time I had the responsibility to actually lead people, I can’t remember saying a single thing that felt leaderly. All I was thinking was: “I hope I don’t blow this.” But when our team had it’s first real … Continue reading

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Eight Excuses Rookie Managers Make When an Employee “Doesn’t fit-in” And How to Avoid Them by

First things first: THANK YOU to all the bosses who said “no” to me when I asked to re-assign or dismiss an employee because they “weren’t a good fit”. When I was a rookie manager, if I felt like someone … Continue reading

Crying at work? Emotions matter. by

Tears at work freak everybody out. People tell us that they worry that tears at work will make them appear weak and that when someone cries in their presence they just don’t know what to do to help. Tears make … Continue reading

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Calling on Courage by

Life shrinks and expands in proportion to one’s courage. -Anais Nin Most often, people cite fear as the central struggle they have when giving feedback or engaging in difficult conversations with colleagues. The thinking goes like this: “I don’t want … Continue reading

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Feedback – Not Yet! by

Sure, feedback is a “gift”, but only when we are able to give our attention to the person who needs it at a time when they are able to receive it; in other words, only when the feedback timing is … Continue reading

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Tell The Truth by

It is amazing to me how hard it is for us to really tell the truth at work. I don’t mean that we lie. I mean that when it comes to talking about the hard stuff most of us tend … Continue reading

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Eight Attitude Hacks That Make Receiving Feedback Easier by

Feedback is difficult in most organizations, yet it’s labeled a “soft skill” as if they were easy. If it’s are so soft, then why do so middle and senior leaders say giving feedback is one of the hardest parts of their jobs? While … Continue reading